Privacy Policy

GlassHouse UK Group Ltd ("GlassHouse Group", "we", "us", "our"), trading as 360Engage, operates the Game Day Companion app (the "App"), a matchday voice and chat concierge for football club fans, accessible via QR code and app store download. This policy explains what information the App collects, how it's used, and your rights over it.

The App is developed on our behalf by AskJuno, one of our technology delivery partners. Questions about this policy, or requests concerning your data, can be sent to app.support@askjuno.com.

1. Information we collect

The App has no user accounts, sign-in, or profile — we don't collect your name, email address, physical address, or payment details through the App itself.

Voice audio

When you use the Voice AI Concierge (voice call) feature, your microphone audio is captured and streamed in real time so the App can understand your question and speak a response back to you. This audio is processed live by the third-party AI providers listed in Section 3 and is not stored on our servers.

Text chat messages

When you use the text-based concierge chat, the messages you type are sent to our third-party AI provider to generate a response.

Session transcripts (stored on your device only)

The App keeps a local, text-only transcript of each voice or chat session — what was said and by whom — to help us debug issues and improve response quality. Before anything is written, we automatically redact patterns that look like email addresses, phone numbers, payment card numbers, and booking/reference codes. This redaction is pattern-based, so it does not reliably catch names or spoken addresses mentioned in conversation.

These transcripts stay on your device (in app storage on iOS/Android, or browser local storage on web) and are not automatically uploaded to us. They are deleted if you clear the App's storage or uninstall it.

Call and session metadata (stored on our servers)

To operate and monitor the voice service, our server records, per voice call:

• a server-generated call ID and an app-generated random session identifier (not your device's advertising ID, IMEI, or any persistent hardware identifier, and not tied to your identity)
• which club's concierge you spoke with
• the AI model used, connection status, and start/end/heartbeat timestamps, and the reason a call ended

This metadata does not include the content of what you said.

QR code redirect

Scanning a Game Day Companion QR code opens a small web page that reads your browser's User-Agent header to redirect you to the correct App Store or Google Play listing. We don't log or retain this information beyond the redirect itself.

2. How we use this information

We use the information above only to:

• provide the voice and chat concierge features, and generate the spoken or written responses you ask for
• keep the voice service reliable (detecting and cleaning up dropped or "orphaned" calls, preventing overload)
• diagnose bugs and improve answer quality, using the locally-stored, redacted transcripts described above

We do not sell your information, and we do not use it for advertising or third-party marketing.

3. Third-party processors

To provide the concierge experience, audio or text from your session is sent to the following providers for processing. Each is bound by its own privacy policy and terms:

Provider	Purpose
Google (Gemini Live API)	Real-time voice understanding and spoken response generation
Deepgram	Speech-to-text transcription (fallback voice pipeline)
ElevenLabs	Text-to-speech voice synthesis (fallback voice pipeline)
OpenRouter	AI-generated chat and voice responses (language model)

These providers may process data outside the UK or European Economic Area (including in the United States). Where that happens, we rely on the safeguards those providers offer (such as standard contractual clauses) to protect your information.

We do not control, and are not responsible for, how these providers independently use data beyond fulfilling our request to process your session.

4. Data retention

• Voice audio is streamed for the duration of your session and is not retained by us afterwards.
• Call/session metadata on our servers is kept only as long as needed for service operation, monitoring, and abuse prevention, after which it is deleted.
• Local transcripts remain on your device until you clear the App's data or uninstall it — we have no remote access to them.

5. Security

Audio and chat data are transmitted using encrypted connections (HTTPS/WSS). Voice sessions use short-lived, single-use authentication tokens rather than persistent credentials.

6. Children's privacy

The App is not directed at children, and we do not knowingly collect personal information from children. If you believe a child has used the App and provided personal information through it, contact us at app.support@askjuno.com and we will address it.

7. Your rights

If you're in the UK or EEA, UK GDPR / EU GDPR gives you rights over your personal information, including the right to:

• ask what information we hold about you
• ask us to correct or delete it
• object to or restrict certain processing
• receive a copy of it in a portable format
• lodge a complaint with the UK Information Commissioner's Office (ico.org.uk) or your local supervisory authority

Because the App doesn't have accounts, we can only identify server-side call metadata by call ID or an approximate time window you provide. Locally-stored transcripts are entirely within your control — you can delete them at any time by clearing the App's storage or uninstalling it.

To exercise any of these rights, contact us at app.support@askjuno.com.

8. Changes to this policy

We may update this policy as the App changes. We'll update the effective date above when we do. Continued use of the App after an update means you accept the revised policy.